FAQ's
Welcome to iToolMax's FAQ section. We're thrilled to have you here as our valued customer. We're committed to delivering a five-star shopping experience!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where is the product shipped from?
Our warehouses are located in the United States and Australia (with a European warehouse launching in 2026). We will prioritize shipping from the warehouse closest to you.
How long does it take to deliver?
- Americas (US, Canada): 5-8 days
- Australia & NZ: 8‑10 days
- Europe (UK, Germany, Ireland, etc.): 8‑12 days
How to get tracking information?
After your package is shipped, we will send you an email with the tracking number. Additionally, you can track your order anytime on the “Track Orders” page.
Can I return my product?
Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.
Orders
Below are some of are common questions about orders
How do I modify the items or quantities in my shopping cart?
1. Click this link to manage your shopping cart: https://www.itoolmax.com/cart (Click “Remove” next to an item to delete it.)
2. After removing unwanted items, click the “Checkout” button on the page to complete your purchase.
Should you have any questions, please feel free to contact us. We sincerely appreciate your support and cooperation.
👉 Shopping cart link: https://www.itoolmax.com/cart
Requirements for filling in the delivery address.
If the delivery address for your order is a PO Box, it may affect the shipping time.To process your order and arrange shipment more efficiently, please provide a complete and detailed delivery address, which should include: House Number + Street Address + City + State +Zip Code+ Country.Thank you for your cooperation!
Why didn't I receive an order confirmation email?
If you haven't received your order confirmation email, please check your spam folder.
If it's still missing, send your transaction ID and the email address used for delivery to our customer service team.
How to check order status？
1. Track your order by entering the order number or tracking number on the “Order Tracking” page.
2. Contact us via the website's live chat to assist with tracking your order status.
3. Contact us through the “Contact Us” page on our website to assist with tracking your order status.
4. Contact us via email to assist with tracking your order status. (support@itoolmax.com)
Can I change the delivery address after payment?
Before your order is shipped, you may contact our customer service team to assist you in modifying your order. (Contact us online or via email (support@itoolmax.com))
Products
Below are some common questions about our products
Do you sell replacement batteries?
Yes, here is the link: https://www.itoolmax.com/products/universal-rechargeable-lithium-battery
Do you sell replacement charger?
Yes, here is the link: https://www.itoolmax.com/products/power-charger
How long is the warranty period?
We provide a one-year warranty for products sold on the official iToolMax website.