iToolMax is a website specializing in garden products, with a focus on wireless garden tools, providing every garden and parent with tools that make life easier. With warehouses in both the United States and Australia, we also have a comprehensive product and customer service team to ensure your products are in good hands.

From the moment you place your order, we at iToolMax guarantee that your payment information will remain confidential, and we offer more than 20 payment methods. Once your payment is successfully processed, our order system is activated, guiding you through the entire process—from confirmation to shipping to delivery and successful receipt of your order.

US Address: 131 Marcellin Dr #65972806 City of Industry California 91789 US

AU Address: 2B/246 Miller Road Villawood NSW 2163

1. The website’s Contact page: https://www.itoolmax.com/pages/contact-us
2. Email directly at: support@itoolmax.com
3. Online chat on the website (10:00 a.m. to 5:00 p.m.)

iToolMax offers free shipping sitewide, with no minimum order quantity or price requirements.

Our warehouses are located in the United States and Australia (with a European warehouse launching in 2026). We will prioritize shipping from the warehouse closest to you.

• Americas (US, Canada): 5-8 days
• Australia & NZ: 8‑10 days
• Europe (UK, Germany, Ireland, etc.): 8‑12 days

*Delays may occur during peak periods (e.g., Halloween, Christmas) *Delivery may take longer to remote areas

Large items or accessories are shipped separately, but each package will have its own tracking number, so you can rest assured.

After your package is shipped, we will send you an email with the tracking number. Additionally, you can track your order anytime on the “Track Orders” page.

1. Keep the packaging.
2. Take photos of the outer box, labels, the product, and the damaged areas.
3. Contact customer service within the specified time frame.
4. Do not dispose of the product or packaging on your own for the time being.

Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.

1. Click this link to manage your shopping cart: https://www.itoolmax.com/cart (Click “Remove” next to an item to delete it.)
2. After removing unwanted items, click the “Checkout” button on the page to complete your purchase.
Should you have any questions, please feel free to contact us. We sincerely appreciate your support and cooperation.
👉 Shopping cart link: https://www.itoolmax.com/cart

If the delivery address for your order is a PO Box, it may affect the shipping time.To process your order and arrange shipment more efficiently, please provide a complete and detailed delivery address, which should include: House Number + Street Address + City + State +Zip Code+ Country.Thank you for your cooperation!

If you haven't received your order confirmation email, please check your spam folder.
If it's still missing, send your transaction ID and the email address used for delivery to our customer service team.

1. Track your order by entering the order number or tracking number on the “Order Tracking” page.
2. Contact us via the website's live chat to assist with tracking your order status.
3. Contact us through the “Contact Us” page on our website to assist with tracking your order status.
4. Contact us via email to assist with tracking your order status. (support@itoolmax.com)

Before your order is shipped, you may contact our customer service team to assist you in modifying your order. (Contact us online or via email (support@itoolmax.com))

Visa · Mastercard · American Express · Discover · PayPal · Apple Pay · Google Pay · Shop Pay · Shop Pay Installments · Amazon Pay · Afterpay · Klarna · Diners Club · JCB · Maestro

Yes, here is the link: https://www.itoolmax.com/products/universal-rechargeable-lithium-battery

Yes, here is the link: https://www.itoolmax.com/products/power-charger

We provide a one-year warranty for products sold on the official iToolMax website.

Including, but not limited to:

• Normal wear and tear
• Consumables such as blades, sandpaper, filter cartridges, and spools
• Improper use or accidental drops
• Water damage
• Unauthorized disassembly or modification
• Commercial use
• Damage caused by unofficial accessories

Once our customer service team confirms your order, we will process it immediately. We typically issue an order number within 24 hours, unless the item is out of stock or it is a holiday, in which case there may be a delay.